e Tech Systems - ACT! 2003 User Group Meetings

Chicago ACT! User Group
2003 Meeting Schedule

Exchange ideas, learn shortcuts, and keep up with the latest developments. Both novice and experienced ACT! users are welcome. Meetings start with a lecture/demonstration and conclude with an open question and answer session. Meetings are FREE and open to the public. No reservations are required.

ACT! User Group Meeting Schedule
Date / Time	Location	Topic	Description
TUESDAY FEBRUARY 25, 2003	Schaumburg Public Library [Adult Classroom]	ACT! for PALM OS	See the new full function version of ACT on the PALM and learn how it is different from the previous free ACT! link. Having a PalmPilot(r) is cool. Having a PalmPilot running ACT! is cooler. Understand the PalmPilot's capabilities and learn how to transfer ACT! data to the Palm and vice versa.
WEDNESDAY MARCH 19, 2003	Schaumburg Public Library [Rasmussen North]	PERSUASIVE SELLING	Having the right software is only part of the sales automation equation. Tonight we will focus on content. Al Crespo will discuss the keys of creating more persuasive communication and marketing campaigns. We’ll discuss how to use ACT! to win more business! Learn how to use the Sales Opportunity feature to get a competitive edge and how to customize sales stages to fit your business
WEDNESDAY APRIL 16, 2003	Schaumburg Public Library .[Adult Classroom]	Accessing ACT! over the WEB	Having your ACT! database accessible across the Internet is now a proven option. See several options to use your ACT! data via an internet browser. This could be on your own LAN, Intranet or from around the world.
WEDNESDAY MAY 21, 2003	Schaumburg Public Library [Adult Classroom]	CRYSTAL REPORTS: COOL REPORTS LIKE YOU’VE NEVER SEEN BEFORE.	Crystal Reports software makes it easy to present a compelling view of your business. Steve Stroz will discuss Crystal’s powerful features that let you analyze trends, identify bottlenecks, spot opportunities – and more! Then we’ll demonstrate how you can build highly interactive reports from your ACT! data
Tuesday September 30, 2003	Schaumburg Public Library [Adult Classroom]	How to use ACT! as a CRM System	Learn about CRM, Customer Relationship Management, and how ACT! can be used to help your business. Alan Lee will discuss what organizations are getting from CRM and how far you can take ACT! to get there. See how to track customer requests, analyze trends, identify bottlenecks, spot opportunities – and more
Tuesday, October 21, 2003	Schaumburg Public Library [Adult Classroom]	ACT! vs. Microsoft CRM vs. SalesLogix: How do they compare?	How do they help you sell and support your customers? Alan Lee will discuss how organizations are using ACT, Microsoft CRM and SalesLogix and conduct an open forum discussion on ACT! Tips and Tricks.
Wednesday, November 19, 2003	Schaumburg Public Library [Youth Services Classroom]	Effective CRM Sales Management Techniques:	What metrics help the sales team reach its goals? Tracking calls per day: dials vs completed calls; number of initial meetings, number of Quotes, Pipeline/Sales Forecasting…. (Note: We are meeting a different room: in Youth Services Classroom on 1^st floor)

LOCATION:Schaumburg Public Library, Southwest corner of Schaumburg & Roselle Roads. Address is 130 S. Roselle Rd.

NEWS: Your Co-sponsor, E Tech Systems will be providing extra door prizes this year!

Exchange ideas, learn shortcuts, and keep abreast of the latest developments. Both novice and experienced ACT! users are welcome. Meetings start with a lecture/demonstration and conclude with an open question and answer session. Meetings in Schaumburg run from 7:00 to 9:00 PM. Meetings are FREE and open to the public. No reservations are required.