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| Integrated Telephony Solutions for ACT! by
Sage |
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Call On CRM is a comprehensive communications solution that combines the two most
powerful customer contact business tools - your phone system and your ACT! Customer Relationship
Management (CRM) software system. It is designed to help businesses deliver an optimal customer
experience using advanced IP telephony to drive business value in every customer interaction.
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Click here for more info 
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Key Benefits:
- Help your business deliver better customer service with simplified call handling giving inbound call
handlers easy access to ACT! contact information and delivering screen pops of caller information.
- Record more information about each interaction with your customers, improving the customer's experience
resulting in repeat business and more sales.
- Standards based VoIP solutions leverage your existing infrastructure to reduce your overall cost of
ownership.
- Make your business more competitive with a complete, fully integrated solution that reduces implementation
costs and an accelerated Return On Investment
- Future proofs your business with a software-based CRM communications solution that keeps pace as your
changing business requirements by simply updating your system software.
Features:
- Click to Dial - Increase ACT! user productivity by offering click to dial right from your
ACT! contact record.
- Call Histories - Create call histories and follow-up activities with automatic tracking of
calling activity in the customer record.
- Screen Pops - Help your customers provide better service when inbound calls ring and
automatically triggers a screen pop of ACT! customer information to their desktop PC.
- Powerful VoIP Softswitch - Complete IP business telephone system is used as the foundation
of the Call On CRM Solution.
- Unified Voice Messaging - Powerful unified messaging included a part of the Hosted VoIP
solution. Retrieve your voicemails from anywhere or have them arrive via e-mail.
- Web-based call routing - Change the way your calls get routed with Simultaneous
ring, remote office and more with this easy-to-use GUI application.
- Integration with business applications - Seamlessly integrates with 10.0 and later
version of ACT! CRM as standard.
- Self management and reporting CRM software solution - Simplified Web based management and
reporting eliminates the need for expensive 3rd party support.
- Multi-line support - Our advanced call handling solution allows simultaneous handling of
multiple inbound and outbound calls.
- Conferencing - One click conferencing with multiple callers, just dial and start
- Reverse Lookup - Advanced Web 2.0 Integration with WhitePages.com and ZoomInfo.com APIs to
lookup contact info by phone number, contact name or company.
Click here for more info
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